Warranty Policy

At Leotoon, we believe every little adventure deserves quality, safety and care. We strive to deliver dependable toys and baby products that bring joy to children and peace of mind to parents. Our warranty policy ensures support against manufacturing defects, making your experience with Leotoon worry-free.

1. Warranty Coverage

Leotoon's warranty covers manufacturing defects in materials, workmanship or functionality that affect the product's intended use.

Products Covered Under Warranty:

• Battery-Operated Ride-On Cars – 3 to 6 Years 

• Battery-Operated Jeeps – 3 to 6 Years 

• Battery-Operated Bikes – 3 to 6 Years 

• Other Battery-Operated Ride-On Toys – 3 to 6 Years 

The warranty applies only to manufacturing defects and is subject to the terms and conditions outlined below.

2. Warranty Eligibility

To be eligible for warranty coverage, customers must:

1. Register their product within 7 days of purchase through Leotoon's official warranty registration process.

2. Provide a valid proof of purchase (invoice or order confirmation).

3. Submit the product model, order details and purchase date.

4. Share clear photographs or videos showing the reported defect.

5. Ensure the product has been assembled, operated and maintained according to the instructions provided in the user manual.

3. Warranty Claim Process

Customers can follow these steps to raise a warranty claim:

1. Contact Leotoon Customer Support through the official website.

2. Share the order number, purchase invoice, product details and warranty registration information.

3. Submit clear photographs or videos explaining the issue.

4. Our customer support team will review the claim and verify warranty eligibility within 2–3 working days.

If the claim is approved:

• Defective components will be repaired or replaced without additional charges.

• For battery-operated ride-on toys, replacement parts may be provided instead of replacing the entire product.

• Customers may be required to return defective components for verification.

• Repairs and replacements will be carried out based on product availability and the nature of the defect.

4. What Is Not Covered Under Warranty

The warranty does not cover:

• Normal wear and tear resulting from regular use.

• Damage caused by misuse, mishandling, rough play or negligence.

• Damage resulting from improper assembly or failure to follow the user manual.

• Unauthorized repairs, modifications or alterations.

• Damage caused by using incompatible chargers, batteries or accessories.

• Cosmetic damage, including scratches, fading and discolouration.

• Damage caused by accidents, improper storage or exposure to unsuitable environmental conditions.

• Damage resulting from overloading or exceeding the recommended weight capacity.

• Incidental or consequential damage arising from product use.

5. Important Terms & Conditions

• The warranty is valid only for the original purchaser and is non-transferable.

• The warranty period begins from the original date of purchase.

• A valid purchase invoice is mandatory for warranty claims.

• Warranty coverage applies only to eligible products purchased through authorized Leotoon sales channels.

• Repairs and replacements under warranty must be approved by Leotoon Customer Support.

• Leotoon reserves the right to repair, replace or provide an equivalent component based on the nature of the defect.

• Replacement components do not extend or restart the original warranty period.

• Warranty claims are subject to verification and approval by Leotoon.

• Leotoon reserves the right to update this policy when necessary. Existing valid claims will be handled according to the applicable warranty terms.

6. Customer Support

For warranty-related questions, product assistance or claims, please contact our customer support team.

Customercare@Parultoys.co.in 
www.leotoon.com

Our team will assist you with warranty registration, troubleshooting and claim-related queries.