Cancellation Policy

At Leotoon, we aim to make every shopping experience simple, reliable and worry-free. We understand that plans may change, and our cancellation policy is designed to provide clarity and transparency while ensuring a smooth process for our customers.

1. Customer-Initiated Cancellations

• Before Shipment: Orders can be cancelled only before they have been processed and dispatched.

• How to Cancel: Customers can request cancellation by contacting Leotoon Customer Support with their order number and purchase details.

• After Dispatch: Once an order has been dispatched, cancellation requests will not be accepted.

• In-Transit or At Delivery: If a customer requests cancellation while the product is in transit or refuses delivery, applicable courier charges ranging from ₹500 to ₹2,500 may be deducted from the refund amount and borne by the customer.

2. Leotoon-Initiated Cancellations

In certain circumstances, Leotoon may need to cancel an order due to:

• Product unavailability or inventory-related issues.

• Incorrect product pricing or listing errors.

• Payment verification failures.

• Fraudulent or suspicious order activity.

• Delivery restrictions or unforeseen operational circumstances.

In such cases, customers will be notified through their registered contact details, and a full refund will be initiated for prepaid orders.

3. Refund Policy

• Refund Processing Time: Approved refunds will be processed within 7–10 business days after cancellation confirmation.

• Original Payment Method: Refunds for prepaid orders will be initiated through the original payment method.

• Refund Confirmation: Customers will receive an email or SMS notification once the refund has been initiated.

• Bank Processing Time: Depending on the bank or payment provider, refunds may take additional time to reflect in the customer's account.

4. Important Terms & Conditions

• Cancellation requests are subject to order status and verification.

• Orders that have already been dispatched cannot be cancelled through the standard cancellation process.

• Applicable shipping or return-to-origin charges may be deducted if delivery is refused or cancellation is requested while the shipment is in transit.

• Leotoon reserves the right to review cancellation requests based on the circumstances of each order.

• Refunds will be processed only after the cancellation request has been reviewed and approved.

5. Customer Support

For cancellation requests, refund-related questions or order assistance, please contact our customer support team.

Customercare@Parultoys.co.in 
www.leotoon.com

Our team will assist you with cancellation requests and provide the necessary support.