1. Shipping Availability

We offer free shipping across India.

• Orders are delivered to locations serviceable by our logistics and courier partners.
• Delivery availability depends on the customer's PIN Code and courier service coverage.
• Additional time/cost may be required for remote, rural or difficult-to-access locations.

2. Order Processing & Dispatch

• Orders are generally processed and dispatched within 1–3 working days after successful order confirmation.
• Orders placed before 1:00 PM on business days may be dispatched on the same day, subject to product availability and payment confirmation.
• Orders placed after 1:00 PM will generally be processed on the next working day.
• Orders placed on Sundays and public holidays will be processed on the next working day.

Dispatch timelines may vary depending on stock availability, order verification and operational requirements.

3. Estimated Delivery Time

• Standard delivery generally takes 3–7 working days from the date of dispatch.
• Delivery timelines may vary depending on the destination PIN Code, courier availability and transportation conditions.
• Remote and rural locations may require additional delivery time.

The delivery timelines mentioned above are estimates and not guaranteed delivery dates.

4. Shipping Partners & Order Tracking

Leotoon works with trusted courier and logistics partners to ensure safe and reliable delivery. Once your order has been dispatched:

• A shipping confirmation will be sent to your registered email or mobile number.
• Tracking details will be shared wherever available.
• Customers can use the tracking information to monitor shipment progress.

For tracking assistance, customers may contact our customer support team.

5. Shipping Charges

Leotoon currently offers FREE SHIPPING across India on eligible orders placed through our official website. No additional standard shipping charges will be collected at checkout for eligible deliveries. Any applicable charges, if introduced for specific services or locations, will be clearly communicated before order confirmation.

6. Delivery & Receiving Your Order

Customers are requested to ensure that someone is available at the delivery address to receive the shipment. Please follow these recommendations:

• Provide a complete and accurate delivery address and PIN Code.
• Ensure your registered mobile number is active and reachable.
• Check the outer packaging for visible damage before accepting delivery.
• If the package appears severely damaged, report it to the delivery representative and contact Leotoon customer support immediately.

For large ride-on toys, electric bikes, jeeps and cars, customers should ensure adequate space is available to receive and store the package.

7. Delayed or Failed Deliveries

Although we make every effort to deliver orders within the estimated timeframe, delays may occur due to:

• Weather conditions or natural disruptions.
• Transportation or logistics issues.
• Festive seasons and high order volumes.
• Remote delivery locations.
• Incorrect or incomplete shipping information.
• Courier partner operational delays.

If a shipment is delayed or delivery is unsuccessful, our customer support team will assist in coordinating with the logistics partner. Additional delivery or return-to-origin charges may apply in cases of incorrect address details, repeated failed delivery attempts or customer refusal, subject to applicable law and prior communication.

8. Damaged, Defective or Incorrect Products

At Leotoon, we take care to pack products securely before dispatch. However, if you receive a product that is:

• Damaged during transportation.
• Defective or not functioning as intended.
• Different from the product ordered.
• Missing essential parts or accessories.

Please contact our customer support team within 48 hours of delivery. Customers are requested to provide:

• Order ID and purchase details.
• Clear photographs of the product and packaging.
• An unboxing video, wherever available.
• A brief description of the issue.

Our team will review the request and provide an appropriate resolution under the applicable Replacement, Return and Refund Policy.

9. Order Cancellation

Customers may request cancellation before the order is processed and dispatched by contacting Leotoon customer support. Once an order has been dispatched, cancellation requests will generally not be accepted through the normal cancellation process. For complete details, please refer to our Cancellation Policy.

10. Customer Support

For shipping enquiries, delivery updates, tracking assistance or any delivery-related concerns, please contact us:

11. Policy Updates

Leotoon reserves the right to update or modify this Shipping & Delivery Policy from time to time. Any revisions will be published on this website. Customers are encouraged to review this page periodically.

By placing an order through www.leotoon.com, customers acknowledge and agree to the applicable terms of this Shipping & Delivery Policy, subject to their statutory rights under applicable Indian laws.